Where is the competition?
The competition has now officially finished. Unfortunately we are unable to accept any further entries.
Who is eligible?
The following are eligible for this promotion: Residents of UK, CI, IoM and The Republic of Ireland. This excludes employees of United Biscuits (UK) Limited and its agents and anyone else professionally connected with the promotion.
Can I enter if I'm under 16?
Yes, you can enter the promotion as long as you have permission from a parent or guardian.
How long is the promotion on for?
The opening and closing dates of the main promotion are the 1st March - 23rd May 2010. Providing you have purchased a promotional pack you can enter anytime between these dates. A special late draw will take place on the 16th September 2010 for any entries between 24th May - 31st August 2010. If for any reason you have purchased a promotional pack before the 1st March, you will need to hang on to your pack and enter again from the 1st March.
Where can I buy a pack?
All retailers who currently stock Penguin are running this promotion from 1st March 2010, subject to availability.
How do I enter?
Firstly, purchase a promotional pack of Penguin biscuits, cakes or mini rolls. Then visit www.penguinbiscuits.com and enter the last 4 digits of the 13 digit barcode number and the pack time code on the back of the promotional wrapper. If you are having problems finding the time code this is located in the 'best before' area on the back of the pack. If you have an 18 pack or 27 pack, we will recognise this when you are filling out the online entry form and generate a time code for you. Then enter your email address, full name and address details, including post code, date of birth and follow the instructions.
How do I win?
On the day you enter the main Penguin promotion, you will be placed into a daily prize draw. 30 winners each day will be drawn at random, under independent supervision. If you are a winner you will be emailed within 10 working days with instructions of how to claim your prize. Don't forget to keep hold of your promotional outer wrapper, as you will need to send it to us to claim your prize. A special late draw will take place on the 16th September 2010 for any entries between 24th May - 31st August 2010. 30 winners will be drawn at random, under independent supervision, and you will be contacted by 26th September 2010 if you are a winner.
What are the prizes?
The prize is a WWF-UK penguin adoption kit. This adoption will last for 1 year, after this if the winner wants to continue the adoption, this will need to be done at their own expense.
On which packs is the promotion available?
The promotion is available on the following packs:
Can I enter without buying a pack?
UK and ROI residents will need to purchase a promotional pack of Penguin to enter the promotion. Residents of Northern Ireland can enter without product purchase by sending their name, address (including full postcode) and email address. If under 16, you will also need to supply your date of birth and parental/guardian signature clearly handwritten & legible in block capitals on a plain piece of paper to ‘Adopt a Penguin’ NPN PO Box 485, Wilstead, Beds, MK45 3BP.
What do I do if I lose my promotional pack before I've entered my time code and barcode?
The nature of the promotion means that every pack carries a time-code and barcode. The exceptions to this are the 18 pack and 27 pack, which have no time-codes and will be automatically generated for you. You must include the valid time-code and last 4 digits of the barcode when filling out your entry form. If you buy a pack but lose these codes, unfortunately you will need to purchase a new pack.
I don't have Flash installed on my computer - can I still enter the promotion?
Yes. There are HTML alternative competition pages to allow you to enter if you don't have flash. However you won't be able to see any of the other material on the website without Flash installed.
Can I enter more than once?
You can enter the promotion up to 5 times with the same combination of time-code and barcode. You can enter again with another promotional pack that has a different time-code and barcode combination however you can only enter a maximum of 5 times per day with any code. For the 18 pack or 27 pack, you can enter 12 times over the course of the promotion. After which, you will receive a message that you have used the maximum number of entries with that pack. If you have received this message but it is the first time you have entered your code, please call the United Biscuits customer care line 0500 01 17 10 (UK) or 1 800 409 317 (ROI) for assistance.
The computer says my time code or barcode is invalid, what do I do now?
Please ensure that you have entered the correct numbers from your pack, check the codes you are entering consist of the correct number of characters. The time-code is a 4 digit number. The barcode is a 13 digit number; you will only need to enter the last 4 digits. You may also receive an invalid message if the code has been entered more than 5 times. Also check that you have entered the codes in the relevant fields (i.e. time-code in the time-code field). If it is the first time you have entered your code, please call the United Biscuits customer care line 0500 01 17 10 (UK) or 1 800 409 317 (ROI) for assistance.
I don't have a code on my promotional pack can I still enter?
Yes. Please contact the Customer Care line on:
UK & NI: 0500 011710
ROI 1800 409317
What if I'm a winner but I've lost the pack?
Unfortunately we require the pack to be sent to us to verify the claim and so if you have not retained your pack, you will not be able to claim your prize.
What happens if I win?
If you win, you will receive an email to the email address you provided within 10 working days of the close of the draw. This email will contain a claim form that includes full name, address, telephone number, date of birth and parental/guardian signature (if under 16). You will need to complete and send back the form with your winning promotional pack to:
'Adopt a Penguin' winner, PO Box 485, Wilstead, Beds, MK45 3BP.
For ROI, 'Adopt a Penguin' winner Dept. AA1704, PO Box 6151, Dublin 2.
Please note that no responsibility will be accepted for claims that are lost, delayed or damaged in the post, and we therefore recommend the use of Recorded Delivery. This cost, however will not be refunded or covered by the Promoter.
Within 28 days of the receipt of your pack to the address above, you will receive your WWF-UK Penguin adoption pack.
I'm a winner but I haven't received my WWF-UK Adoption pack yet?
Firstly check that it has been 28 days since your Penguin promotion pack was sent. If this is the case, please contact the United Biscuits customer care line 0500 01 17 10 (UK) or 1 800 409 317 (ROI) for assistance.
Can I win more than once?
Unfortunately not, the prizes are limited to 1 per person. However another member of your family or household can still be a winner (with a different pack).
There is no limit per household, only per person.
The postcode I entered online is different to the address I would like the prize sending to. Can I still claim my prize?
For security reasons we will only send prizes to the name and address entered online. Please call our handling house if you have any further queries in relation to this.
I have a question that isn't answered here, who can I speak to?
You can contact the United Biscuits customer careline on UK and NI: 0500 011710, ROI 1800 409317 between 8:00am and 6:00pm, Monday to Friday.