Who is eligible?
The following are eligible for this Competition: Residents of the UK, Channel Islands (CI) or Isle of Man (IOM). This excludes employees of United Biscuits (UK) Limited and its agents and anyone else professionally connected with the promotion. No Purchase necessary.
Can I enter if I'm under 16?
Yes, you can enter the Competition as long as you have permission from a parent or guardian.
How long is the promotion on for?
The opening and closing dates of the Competition are the 23rd September – 30th November 2010 inclusive.
I have a question that isn't answered here, who can I speak to?
You can contact the United Biscuits customer careline on UK and NI: 0500 011710, ROI 1800 409317 between 8:00am and 6:00pm, Monday to Friday.
For full details of the Competition please read the Terms & Conditions.
Where is the competition?
The competition has now officially finished. Unfortunately we are unable to accept any further entries.
What if I’ve been notified as a winner but I've lost the pack?
You may still claim your prize. Just download the claim form and send to the correct address. You must include the Customer Number on the Winner’s email we sent you.
What happens if I win?
If you win, you will receive an email to the email address you provided within 10 working days of the close of the draw. This email will contain a claim form that includes full name, address, telephone number, date of birth and parental/guardian signature (if under 16). You will need complete and send the form back to:
'Adopt a Penguin' winner, PO Box 485, Wilstead, Beds, MK45 3BP. For ROI, 'Adopt a Penguin' winner Dept. AA1704, PO Box 6151, Dublin 2.
Please note that no responsibility will be accepted for claims that are lost, delayed or damaged in the post, and we therefore recommend the use of Recorded Delivery. This cost, however will not be refunded or covered by the Promoter.
Within 28 days of the receipt of your pack to the address above, you will receive your WWF-UK Penguin adoption pack.
I'm a winner but I haven't received my WWF-UK Adoption pack yet?
Firstly check that it has been 28 days since your Penguin promotion pack was sent. If this is the case, please contact the United Biscuits customer care line 0500 01 17 10 (UK) or 1 800 409 317 (ROI) for assistance.
The postcode I entered online is different to the address I would like the prize sending to. Can I still claim my prize?
For security reasons we will only send prizes to the name and address entered online. Please call our handling house if you have any further queries in relation to this.
I have a question that isn't answered here, who can I speak to?
You can contact the United Biscuits customer careline on UK and NI: 0500 011710, ROI 1800 409317 between 8:00am and 6:00pm, Monday to Friday.